![]() As soon as you serve someone one beverage, you become the liable party should a legal incident ever occur. Not rocket science, but if they are drunk, do not serve them. It comes across as good service and gives you time to analyse telltale drunk signs such as slurred speech, overly relaxed demeanour, excessive loudness, lack of coordination etc. The first step with any guest where you suspect they have been drinking already, be invested in conversation before serving them. Either it was a couple of drinks at another establishment, and they were cut off, or they are heading home, and you’re on the way. These guests are usually already inebriated. They will come in very close to last call. ![]() Guests who will pose a problem typically begin demonstrating signs early on, if not right off the bat. Drunk dudes fighting hold nothing to a drunk woman in a fit of rage. Drunk chicks can by far become the most aggressive and elevated situations you will ever deal with when they decide to go totally off the wall. The late-night or intoxicated guest, drunk drivers, underage drinkers, dine and dashers, or the worst, crazy drunk chicks. These are by far some of the worst offences I have dealt with in my time in no particular order. The second is probably as dreaded as dealing with the drunk and disorderly. There are two exceptions: working somewhere classy, where people come for the experience or family dining. ![]() At this juncture, you either work in or are attempting to work in an industry where you will regularly deal with intoxicated people. Pretty accurate quote to use, given it typically applies to substance abuse. “The first step in knowing you have a problem is to admit you have a problem.” Or so the saying goes.
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